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Customer Experience Specialist (Italian, Full-time)

Customer Experience & Operations

Job description

Start your new career abroad today!


👉 Have the adventure of a lifetime in sunny Valencia

👉 360 days per year of the sun in Europe’s most attractive city according to Lonely Planet

👉 +140 colleagues in Valencia from all around the world

👉 Amazing company activities, events, parties, and many more!

👉 Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever

👉 Free Spanish & Dutch classes

👉 Breakfast and Lunch is on us!

👉 Become part of our Growth Program, with plenty of job opportunities


Customer Experience Specialist

Ready for the adventure of a lifetime? Join Helloprint's Customer Experience Center in Valencia! From here, we make sure our customers love us by giving them a 9+ WOW service. As we are growing, we are looking for a new colleague in our Spanish/Italian team. Passionate people about helping our customers, that love to provide excellent service, and that are looking for a challenging environment with motivated and ambitious people.

What will be your responsibilities?

  • You are the first contact for our customers via phone, email, and chat;
  • You help customers find the right product and service by proactively helping them online and offline;
  • You provide service with a smile and practice our most important core value: ‘The Customer Always first’


Do you think you are the missing piece of the puzzle? Keep reading!



Job requirements

What are we looking for?

  • You are fluent in Italian (min C2) and have a C1 level in Spanish. 
  • You have a good proficiency in English (minimum B2 level)
  • A bachelor or academic level;
  • Super customer-friendly attitude and enjoyment when being in touch with customers;
  • A dynamic and flexible personality;
  • A real team player and a great addition to our amazing team;
  • Solution-oriented mindset and you excel in problem-solving in a creative way;
  • Experience in Customer Service or with Adobe InDesign skills is a plus!
  • The willingness to relocate or is currently already Valencia-based.


What we offer:

  • A unique challenge at a fast-growing European e-commerce company;

  • The adventure of your lifetime in sunny Spain;

  • A great community of more than 140 like-minded young professionals in Valencia from 36 nationalities;

  • Opportunities to grow personally and professionally, even into our Leadership Team. We don’t look for age or background, if you are extremely good, you will grow quickly;

  • Support with Spanish administration processes and relocation;

  • The best events and Friday drinks;

  • Free Spanish & Dutch classes;

  • Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever;

  • Breakfast, Lunch and healthy snacks are on us. Enough to keep you going all day!



More about Helloprint

Helloprint is a fast-growing international e-commerce company, ready to scale at large. With our mission to become Earth’s largest platform for printed products, we constantly challenge the status quo and try to do things differently. Helloprint is headquartered in Rotterdam, the Netherlands ’ best place to grow yourself. Together with our offices in Liverpool, Paris, Valencia, Lisbon, and Manila, our 200+ team from 36 nationalities is working in an entrepreneurial culture where freedom and responsibility are leading to high performance.


Are you up for it?

Apply now and let us know why you are the perfect match for our team!


Welcome to Helloprint. Design Yourself.

*acquisition will not be appreciated, potential talent only, please.

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