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Internship Customer Happiness & Improvements

Customer Experience

Job description

Start your new adventure abroad today!

  • Have the adventure of a lifetime in sunny Valencia ☀️
  • 100+ colleagues from all around the world 🌍
  • Amazing company activities, events, parties, and many more! 🎆
  • Free Spanish classes 📕
  • Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever 🏃🏽‍♀️
  • Breakfast and Lunch are on us! 🥗
  • Become part of our Growth Program, with plenty of job opportunities 🤓
  • Free weekly Bueno Bootcamp 🏋🏽‍♀️

Internship Customer Happiness & Improvements (CH&I)
As a CH&I Intern at Helloprint, you are responsible for analyzing and creating plans to improve our Customer Journey. Your goal is to always improve our Helloprint Experience to make it the best on earth. You are a high performer who drives on ensuring a stable and smooth experience for our customers, and will help improve our Customer Experience Specialist's skills and day-to-day work.

How will you do this?

  • You will experience the role, skills, and mindset of a Customer Experience Specialist. Training and coaching on the skills necessary for a 9+ Customer Experience.

  • Improve processes; suggest, develop and implement improvements in the way of working of the Customer Experience Specialists and related departments.

  • Be the point of contact for the development teams with two goals: Improve the customer journey so there will be fewer contact moments, and improve the CX journey so we can help the customers more efficiently.

What you will be doing

  • Work one day a week in the Customer Experience team to keep contact with the customer on a weekly basis and to see what are the hot topics to improve;

  • Analyze customer feedback (NPS, CSAT, Help Centre feedback) and share insights with relevant departments;

  • Define improvement actions based on your own experiences, your study, our data, and the customer feedback given on different channels;

  • Come up with plans to communicate improvements and defined actions to relevant stakeholders;

  • Fulfill PMO support (assist and support in managing and tracking projects, the customer help center on the site, meetings, documentation, and data of CH&I);

  • Based on your interests, development, and ideas there are opportunities to pick up other initiatives.

Job requirements

What we’re looking for

  • You are enrolled in a bachelor's or master's studies related to International Business (or similar) and you can provide a University agreement;
  • You are available for a minimum period of 20 weeks;
  • You have a professional level of English, both verbally and written and fluent in another European language (French, Dutch, English, etc) will be a plus!
  • You have a proactive attitude and impeccable communication skills;
  • You are dynamic and flexible which helps you fit within the Helloprint environment;
  • Willingness to relocate or already Valencia based.

What we offer:

  • An unique challenge at a fast-growing European e-commerce company;

  • A great community of like-minded young professionals in Valencia from 34 different nationalities with an average age of 30;

  • Support with Spanish administration processes and relocation;

  • The best events and Friday drinks;

  • Free Spanish classes;

  • Opportunities to learn and grow personally and professionally, even into our Leadership Team. We don’t look for age or background, if you are extremely good, you will grow quickly;

  • Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever;

  • A free Bueno Bootcamp;

  • Breakfast, Lunch and healthy snacks are on us. Enough to keep you going all day!

More about Helloprint

Helloprint is the number one marketplace for customized print products. We bring local production and delivery to a global audience of creative entrepreneurs, SMBs and e-commerce companies, reducing cost, speed of delivery and carbon footprint. What differs Helloprint, is our 180+ team from 34 countries, all working in an entrepreneurial culture where freedom and responsibility are leading to high performance. We are driven by our culture, motivated by impact and focused on creating something beautiful together. We love diversity, we love change and we love to give back where we can. Read more about Customer Experience at Helloprint in sunny Valencia.

Are you up for it?

Our Helloprint talent acquisition process is straightforward with one important goal - knowing for sure that you and Helloprint are both up for it in the long run. Our culture is extremely important to us, so a fit between you and our culture is an absolute must. Check for yourself whether you think this would be a good match by reading our Helloprint Culture Book.

When we receive your application and our first impression is positive, we will contact you and explain all the steps that will be part of our process. Enthusiastic? Start today.

Welcome to Helloprint. Design Yourself.

*acquisition will not be appreciated, potential talent only, please.