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Team Lead Traffic (Logistics, Full time)

Customer Experience

Job description

Start your new career abroad today! Read more about Customer Experience at Helloprint in sunny Valencia.

👉 Have the adventure of a lifetime in sunny Valencia

👉 360 days per year of the sun in Europe’s most attractive city according to Lonely Planet

👉 +140 colleagues in Valencia from all around the world

👉 Amazing company activities, events, parties, and many more!

👉 Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever

👉 Free Spanish & Dutch classes

👉 Breakfast and Lunch are on us!

👉 Become part of our Growth Program, with plenty of job opportunities

Are you ready for a once-in-a-lifetime adventure in Valencia? Do you want to live in the sunny city of Valencia and be part of our dynamic Traffic team (Logistics)? Then the Helloprint is the right adventure for you. Working at Helloprint means growing at lightning speed; your personal and professional growth and development are at the core of this opportunity.

Get to know Europe’s most ambitious scale-up and start your career right now!

Team Lead Traffic (Logistics, Full time)

As our Traffic Team Lead, your mission is to maximize the efficiency and effectiveness of the Traffic Team and improve the quality. The key to unlocking this is building and maintaining a trusting relationship with our suppliers and building a collaborative relationship. You’ll be easing out any challenges and creating a great working environment to unlock the full potential of our Traffic Team. The Traffic team manages the connection between our suppliers, carrier partners, our internal Customer Experience team, and our teams in Rotterdam.

You will be responsible for managing the day-to-day operations of the Traffic Team (10 team members) in our Valencia office. Together you’ll work on preventing supplier issues and proactively identifying alternative solutions. You will be the escalation point for the Traffic team. You are hands-on, passionate, have a high level of ownership, and are obsessed with process optimization and employee skill development. You’ll report to our CX Manager.

What you do:

  • Manage an international team;

  • Continuously assess and improve operational processes to support the team’s scaling;

  • Own the performance delivery of the Traffic targets / KPIs;

  • Measure and support the team’s overall performance;

  • Serve as an escalation point to the team;

  • Develop the team’s knowledge through training sessions;

  • Facilitate cooperation and training with another department;

  • Ensure even distribution of the workload;

  • Build strong relationships with each of your teammates. And most importantly you will have fun doing this all together.

Do you think you are the missing piece of the puzzle? Keep reading!

Job requirements

What are we looking for?

  • You have experience with managing a team at a growing tech company;

  • You are fluent in English;

  • More European languages will be a plus!;

  • You have fantastic communication skills with experience coaching and motivating a team;

  • You have process optimization skills;

  • You are confident, energetic, passionate, a real go-getter, and thrive on change;

  • You are a real team player and true addition to our great team;

  • You are extremely ambitious: if you don't want to grow as fast as we do, you will never fit in. We raise our bars high;

  • You are looking for a position that is full-time and early hours (from 7:30 am);

  • Flexible availability.

What we offer:

  • A unique challenge at a fast-growing European e-commerce company;

  • The adventure of your lifetime in sunny Spain;

  • A great community of more than 140 like-minded young professionals in Valencia from 36 nationalities;

  • Opportunities to grow personally and professionally, even into our Leadership Team. We don’t look for age or background, if you are extremely good, you will grow quickly;

  • Support with Spanish administration processes and relocation;

  • The best events and Friday drinks;

  • Free Spanish & Dutch classes;

  • Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever;

  • Breakfast, Lunch, and healthy snacks are on us. Enough to keep you going all day!

More about Helloprint

Helloprint is a fast-growing international e-commerce company, ready to scale at large. With our mission to become Earth’s largest platform for printed products, we constantly challenge the status quo and try to do things differently. Helloprint is headquartered in Rotterdam, the Netherlands ’ best place to grow yourself. Together with our offices in Liverpool, Paris, Valencia, Lisbon, and Manila, our 200+ team from 36 nationalities is working in an entrepreneurial culture where freedom and responsibility are leading to high performance. Read more about Customer Experience at Helloprint in sunny Valencia.

Are you up for it?

Apply now and let us know why you are the perfect match for our team!

Welcome to Helloprint. Design Yourself.

*acquisition will not be appreciated, potential talent only, please.