Partner Success Manager
- On-site
- Supply Chain & Marketplace Growth
Job description
Your Role:
- Network Expansion: Identify potential international partners, find the right local producers, and successfully onboard them to our platform.
- Ownership of Partnerships: You’ll manage relationships, collaborations, and ensure smooth integration into our systems. You’re the go-to for any issues related to product quality, pricing, and supply chain challenges, escalating when necessary.
- Entrepreneurial Impact: This role requires a proactive, communicative, and cooperative approach to drive growth. You’ll take ownership of your partnerships, working independently to scale our network across Europe.
Key Responsibilities:
- Market Analysis: Continuously compare HelloPrint's product offerings with competitors to identify market opportunities and areas for growth.
- Account Management: Oversee partner relationships, managing quality, product offerings, pricing, and systems to ensure seamless collaboration.
- Partner Selection & Onboarding: Negotiate and onboard new producers for both existing and new product lines, ensuring smooth and successful collaborations.
- Product Management: Manage product specifications by requesting, uploading, and optimizing product details, ensuring clarity and quality across the platform.
- Product Launches: In partnership with Category Managers, help launch new products based on research, including initial marketing and promotional efforts.
- Performance Evaluation: Continuously assess the performance of both products and partners, driving improvements and efficiency.
- Risk Management: Perform ongoing risk assessments of products, partner agreements, and the producer network to mitigate risks and ensure smooth operations.
Job requirements
- A proactive, communicative, and cooperative mindset with a focus on building and expanding successful partnerships.
- Strong ability to work independently and take ownership of projects, showcasing excellent organizational skills.
- Experience managing complex partnerships and resolving supply chain challenges, always with a focus on achieving outstanding results.
- A passion for continuous improvement, with a keen understanding of market trends and product performance.
What We Are Looking For:
- 2-3 years of experience in a similar position.
- A strong interest in e-commerce and the ability to thrive in a fast-paced environment.
- A performance-driven approach—you consistently deliver results beyond expectations.
- A no-nonsense, pragmatic attitude, using data-driven arguments to persuade and drive success.
- Excellent written and verbal communication skills.
- Knowledge in one of the following categories is a plus: Commercial Print, Signing & POS, Labels & Packaging, Promo & Gifts (not mandatory).
If you're ready to bring your expertise to a dynamic team and drive HelloPrint's partner success, we want to hear from you!
Why HelloPrint:
HelloPrint is Great Place To Work-Certified™;
A unique culture and challenges at a fast-growing e-commerce company;
Dynamic, entrepreneurial, and international environment (34 nationalities & average age of 30);
Highly driven colleagues & teams who prioritize performance and responsibility;
Opportunities to grow and to Design Yourself in a fast-paced learning curve
Great office location - in Rotterdam on the Witte de Withstraat;
Breakfast and lunch are on us. Enough to keep you going all day;
24/7 access to our HelloFit gym & OneFit discount.
Are you ready?
Discover our HelloPrint Culture through our 6 Core Values. Please note: If we see a match, we will reach out to discuss the next steps in our hiring process. This ensures we focus on the candidates who best align with HelloPrint's culture and goals.
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