A Day in the Life of CX Valencia
With over 60+ teammates from across Europe, the CX team is one of HelloPrint’s most international and high-energy groups, and their days are filled with 9+ communication, collaboration and customer happiness.
Morning Kick-Off
Most teammates arrive around 8:50 AM, though early birds often swing by earlier for breakfast. The office opens at 7:30 AM with fresh coffee and food waiting. By 9 AM, the energy is up: people gather for a quick huddle with their Team Lead to align on the day’s priorities, check targets, and share updates.
The Flow of the Day
From there, the work takes off. CX Specialists spend their day supporting customers across email, phone, live chat, and even Trustpilot reviews.
The mission is always the same: deliver a “9+ WOW experience.” That means solving problems quickly, with empathy, and turning even tricky situations into positive outcomes.
Between tasks, the team uses Slack to share knowledge, swap gifs, or jump in when someone needs backup. Tools like Hubspot, 360, and internal AI macros keep things running smoothly.
The Highs and the Challenges
The most rewarding moments? Hearing back from a happy customer, turning a complaint into a fan, or seeing your effort recognized on stage at Keynote. The toughest? Handling peak hours or frustrated customers. But here, no one faces it alone — teammates step in, share responses, and keep morale high with support and humor.
Growth in Action
Learning never stops here. Every new joiner starts with CX training and HITWeek, and continues through peer shadowing, feedback sessions, and workshops like Design Yourself. Feedback is part of the daily rhythm: you ask for it, give it, and use it to grow.
Sports Mindset & Collaboration
In CX Valencia, performance is treated like a sport. The team holds each other accountable, pushes one another to stay at their A-game, and celebrates wins: whether it’s a 5-star review, hitting team targets, or filling the “star jar” with customer praise.
CX teammates work closely with other departments, like: Customer Journey (to flag usability issues), Traffic (to track orders), Tech (to improve tools and automation). Every collaboration is a chance to improve the customer journey.
Why CX Valencia?
It’s not just a customer service job. It’s a launchpad. Here, you’ll learn new skills, gain international experience, and join a team that treats performance as a team sport. You’ll never just work side by side: you’ll win, learn, and raise the bar, together.
The Spirit of the Team
A new CX agent started nervous about taking live calls. By the end of HITweek, after shadowing peers and receiving tons of encouragement, they earned their first 10/10 Trustpilot review. The whole team celebrated together, proof that pressure + support = growth.
